Saviour Accident

Road Accidents
Loss of Earnings
No Win, No Fee
Accident at Work
Medical Negligence
Trip or fall in a public place
Personal Injury
Criminal Injury

If you've been injured in the last three years in a road accident, at work or slipped or tripped in a public place, contact Saviour Accident Management for a caring approach and start your claim today.
Expert advice from Law Society approved Solicitors and a personal service 24 hours a day, 7 days a week.

S P Leman is regulated by the Ministry of Justice in respect of regulated claims management activities; its regulation is recorded on the website
www.claimsregulation.gov.uk

Saviour Accident Management - 
Complaints Procedure

1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.

Address for complaints: Mr Stephen P. Leman, Saviour Accident Management, 73 Wrawby Street, Brigg, North Lincolnshire, DN20 8JE.

2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint.  There may be instances where we will waive this requirement at our discretion.  We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.

3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling for the business.  Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have the authority to settle the complaint.

4. Within 4 weeks of receiving the complaint, we will send you either:

a) a final response which adequately addresses the complaint; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates where we will make further contact with you.

5. Within eight weeks of receiving a complaint we will send you either:

a) a final response which adequately addresses the complaint; or
b) a response which:
i) explains why we are still not in a position to make a final response, giving reasons for the delay and
   indicating when we expect to be able to provide a final response; and 
		
ii) informs you that you may refer the handling of the complaint to the Claims Management Regulator 
    of you are dissatisfied with the delay.

6. Where we decide that redress is appropriate, we will provide you with resolution for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept.  Appropriate redress will not always involve financial redress.

7. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Claims Management Regulator
	PO Box 7824
	Burton on Trent
	Staffordshire
	DE14 9DP
	info@claimsregulation.gov.uk
	Tel: 0845 4506858

8. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint.  However, he cannot determine a complaint or award compensation.